Frequently Asked Questions

Everything you need to know about our cleaning solutions and services.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for vacuum cleaners?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.

Do your products come with a warranty?

Yes, most BISSELL machines come with a limited 1 to 5-year warranty depending on the specific model, covering defects in workmanship and materials.

Can I use third-party cleaning solutions in my BISSELL machine?

To ensure the longevity of your machine and maintain your warranty, we recommend using only genuine BISSELL cleaning formulas designed for your specific device.

How often should I replace the filters in my vacuum?

For optimal performance, we recommend checking your filters monthly and replacing them every 3 to 6 months depending on usage and household environment.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Affirm.